Frequently Asked Questions
Everything you need to know about your audio journey.
Do you offer international shipping for heavy audio equipment?
Yes, we ship worldwide. Shipping costs for heavy items like turntables and studio monitors are calculated at checkout based on the destination and weight.
What is your return policy for opened vinyl records?
To ensure quality for all collectors, we only accept returns on vinyl records if they are unopened and in their original shrink-wrap, unless the record is proven to be defective.
How do I know if a replacement stylus is compatible with my turntable?
Compatibility is listed in the product specifications. If you are unsure, please contact our support team with your turntable's model number and we will help you find the correct match.
Are your products covered by a warranty?
All new electronics and hardware come with a full manufacturer's warranty. TurntableLab also offers a 30-day satisfaction guarantee on most hardware items.
How are records packaged to prevent warping or damage during transit?
We use custom-engineered, heavy-duty corrugated mailers with internal padding to ensure your records arrive in pristine, 'MINT' condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm for larger equipment purchases.